Policies and FAQ

Shipping & Processing: Lavender Silk Farm strives to ship orders next day, however, please allow 3-7 business days for your order to be processed and shipped. This excludes weekends & holidays.

*NO REFUNDS OR EXCHANGES* ALL SALES ARE FINAL

Please check your address to confirm it is correct. In the case that the address is incorrect or needs to be changed for whatever reason you will receive an email.

Please feel free to email us at lavendersilkfarm@gmail.com

Shipping & Processing: Lavender Silk Farm strives to ship orders next day, however, please allow 3-7 business days for your order to be processed and shipped. This excludes weekends & holidays. 

What is the body butter shelf life?

Because our products are natural the shelf life if stored correctly in dark and cool place will be approximate (depending on product) from 3 months to 1 year.  

What is the body scrub shelf life?

Although the body scrub doesn’t not contain water, it will be in contact with water. There is a natural preservative mixed which can preserve the body scrub for 6-8 months.

What happens if I received damaged goods?

If you receive damaged items, email lavendersilkfarm@gmail.com photos of the damaged product within 24 hours of receiving the order. Since the damage will have occurred during shipping, which is not the senders responsibility, you will be eligible for a replacement product on the house but will just need to pay the shipping fee.

Can I return items?

All items are final sale and non-refundable.

I have a question about my order, how do I get into contact?

Please don’t hesitate to email lavendersilkfarm@gmail.com for ANY inquiries.